Refund and Return Policy for Pretty Pots
We strive for your complete satisfaction. This policy outlines our refund and return procedures.
1. Eligibility for Returns
Returns are accepted for damaged or defective items within [Number] days of delivery. Items must be in their original condition, with all tags and packaging intact.
2. Return Procedure
Contact us at [Email Address] or [Phone Number] to initiate a return. We will provide you with a return authorization number and instructions.
3. Refund Process
Refunds will be issued to the original payment method within [Number] business days of receiving the returned item in its original condition. Shipping costs are not refundable unless the item is defective.
4. Exceptions
Custom-designed or personalized items are not eligible for return or refund.
5. Contact Us
For any questions or concerns, please contact us at [Email Address] or [Phone Number].
